Frequently Asked Questions

We use solid 14K and 18K gold (including pieces with surface‑enhanced finishes such as white, yellow, rose, or oxidized tones), along with natural or cultured pearls and carefully selected stones, beads, and decorative materials (including glass, metal, resin, and composite elements). Some designs incorporate silk, nylon, elastic, or threaded cords for comfort and wearability.

Each piece is handcrafted and may feature natural and artisanal variations, which are intrinsic to the materials and part of its character, not defects.

Yes. Many of our pieces are handcrafted and produced in limited quantities, and each is carefully assembled with attention to detail and craftsmanship, making every design uniquely its own. Subtle variations in design, color, dimensions, or finish are inherent to the artisanal process and are not considered defects.

Our pieces are thoughtfully crafted for long‑term wear, and their beauty can be preserved with proper care. Over time, specialty finishes such as plated or oxidized gold tones, may gradually soften or change, and elements like pearls, beads, and corded materials may naturally evolve with use.

To maintain your jewelry’s appearance, we suggest minimizing contact with water, fragrances, and other chemicals. These subtle changes are a natural characteristic of fine, handcrafted materials and are not considered defects.

We accept returns and exchanges within a limited window after delivery, provided items are unworn and in original condition. Certain pieces, including made‑to‑order, personalized, and sale items are final sale.

Please refer to our full Return Policy for complete details and conditions.

Orders are typically prepared and processed within a few business days. Ready‑to‑ship pieces usually dispatch within 2–5 business days, while made‑to‑order designs require additional production time (approximately 2–5 weeks). Delivery timing will vary based on your location and selected shipping method.

Yes, we offer international shipping. Delivery times and costs vary by destination and selected shipping method, and duties and taxes may apply based on the destination country.

Proper care will help preserve the beauty and longevity of your jewelry. To preserve your pieces, store them in a dry place and avoid exposure to moisture, oils, and chemicals, including perfumes and lotions. Gently clean with a soft cloth when needed, and keep each piece stored separately to prevent scratches and maintain its finish.

Each piece is thoughtfully crafted and unique. While we follow consistent designs, slight variations may occur due to the handmade process and the natural materials used part of the beauty and individuality that makes every piece truly unique.

We’d love to hear from you. You can contact us through our website contact page or by email. Our team will respond promptly to assist with inquiries, requests, or support.